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Recent Posts

  1. Manipulating Open Applications in Windows 7
    Saturday, May 26, 2012
  2. What Is A Switch?
    Friday, May 25, 2012
  3. Working the Taskbar in Windows 7
    Friday, May 25, 2012
  4. Cyber Security Issues (Part 5)
    Thursday, May 24, 2012
  5. Benefits of Auto Attendant
    Thursday, May 24, 2012
  6. Cyber Security Issues (Part 4)
    Wednesday, May 23, 2012
  7. Components of Unified Communications
    Wednesday, May 23, 2012
  8. Unified Communication or Unified Messaging?
    Wednesday, May 23, 2012
  9. Router
    Tuesday, May 22, 2012
  10. T-Carrier Flavors
    Tuesday, May 22, 2012

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AHHAH.BCS-IP.COM
                   512.257.1433 www.bcs-ip.com

Welcome!  After 6 years of launching Business Communication Solutions, we have decided to start this blog in an effort to provide better products and services to all our clients.  We would like to take this opportunity to Thank all our loyal clients that have gave us the opportunity to introduced and implemented our products and services in the last 6 years, especially through these tough economic times.  Please feel free to post any comments that you feel can help us improve our products and services.

DISCLAIMER:  The information contained in this website is for general information purpose only.  The information is provided by Business Communication Solutions and the general public.  We will do our best to keep the information up to date and accurate, however, we make no warranties of any kind, about the accuracy of the information on this site.

Manipulating Open Applications in Windows 7

Windows 7 has some new features for moving and resizing the windows on the desktop.  Some of the upgrades include items such as  Aero Snap, a feature that allows easy access to two applications at one time each taking up half of the viewing screen.  To use this function you simply have to drag the application window to the left or ride side of the screen and the computer takes care of the rest.  Then there is Aero Shake, this feature will minimize open windows easily.  When you click on a title bar in a window and shake it back and forth with the mouse Windows 7 will minimize all open windows except the window you shook.  Repeat this process to return all windows to their original state.  Now lets have a look at Aero Peek, (Aero must be enabled) this feature allows the user to get a look at their desktop without the need to minimize their open screens.  Simply move the mouse to the right end of the taskbar and all the current open screens become transparent allowing the user to peek at their desktop.  To minimize all of the windows simply click the right end of the taskbar.  Finally, there is Aero Task Switching, (Aero must be enabled), pressing Alt + Tab displays thumbnails of open applications.  As you can see, it is the little things that make a difference.  These are just a few of the features that Windows 7 has added or upgraded to make the users experience and work life more efficient.

What Is A Switch?

Most people are familiar with what a switch is and does, or at least have some idea.  Electronically speaking, a switch is a component that can break an electrical circuit, interrupting the current or diverting it from one conductor to another.  In telecommunications however, a switch is a device that channels incoming data from multiple input ports and directs it to the specific output port that will guide the data towards its intended destination.

In the circuit-switched telephone networks, one or more switches are used to set up a dedicated though temporary connection for an exchange between parties.  On an Ethernet local area network, a switch determines from the physical device address in each incoming message frame which output port to forward it to and out of.  These are only a few examples of how switches work in different networks.

On larger networks, the trip from one switch to another in the network is referred to as a hop.  The amount of time the switch takes to figure out where to forward a data unit is called its latency.  Switches are found at the backbone and gateway levels of any given network, where one network connects with another and at the subnetwork level where data is being forwarded close to its destination or origin.  The latter are often known as desktop switches, while the former are referred to as core switches.

In simple or smaller networks, a switch is not required for messages that are sent and received within the network.  One example of this is a local area network which may be organized in a token ring or bus arrangement in which each possible destination inspects each message and reads any message with its address.  The use of switches is really dependent on the type and size of your current network.

For information on this or any other communications related topics, contact the experts at Business Communication Solutions.  You can find us on the web at www.bcs-ip.com or by phone at 512-257-1433. 

Working the Taskbar in Windows 7

The taskbar in Windows 7 is taller than in previous versions of Windows.  The height adjustment is to compensate for the default setting to display large icons of running applications without the application names.  In addition, Windows 7 does away with the Quick Launch Toolbar and replaces it with the Pin to Taskbar option on the Start menu.  However, keep in mind when you pin an application to the Taskbar it creates a permanent icon, whether or not the application is running. This gives you easy access to frequently used applications, however, it can be a little confusing if you are accustom to the Taskbar only showing running applications.


If you have Aero enabled on Windows 7 whenever you move the mouse over one of the applications pinned to the Taskbar it will show a thumbnail preview of all open documents related to that application.  When you stop the mouse on one of the thumbnails, it will provide a full screen preview of that document.  However, you must click on the thumbnail to select or open that particular document.


The Icons pinned to the Taskbar and in the Start Menu now have jump lists, this is a context menu that displays all of a particular applications most frequently used functions.  To access jump lists you simply right click on the icon.  For instance, open a new document is displayed in Word when you right click the icon if you use that function frequently.  Note, you can also unpin an application from the Taskbar by right clicking the icon and selecting Unpin this program from Taskbar in the jump list.

Cyber Security Issues (Part 5)

Most organizations have approached cyber security by trying to put progressively more complicated defenses around their perimeter.  The harsh reality is that a motivated attacker will likely find a weakness.  For instance, an employee may accidentally create an opportunity for the attacker to gain access to your vital information with email or personal devices used on your network.

Tech savvy corporations are re-adapting security plans from hardware and locations to roles and information.  Ultimately, connecting your laptop, notebook, or Smartphone to the corporate network may enable you to reach more publicly available Web sites.  However, accessing corporate data or software would necessitate validation of your identity. 

Information security is becoming an essential blueprint in underlying technology planning.  If your customers’ credit card information is maintained in a single database a hacker would only need to break security once to engage in counterfeit transactions.  Therefore, maintaining separate databases for credit card numbers and expiration dates immensely complicates the hackers’ objective.  Furthermore, a spiteful system supervisor can be much more dangerous than even the most careless of end users, some IT organizations have initiated a limit to the number of people who can access certain critical information.

Many senior level executives question how to protect their information against cyber attacks.  Corporations need to recognize that it is an ongoing conflict.  New digital assets and methods for accessing information simply means hackers will create more advanced programs to aide in these attacks.  Basically, “where there is a will there is a way”.

Many larger companies are now conducting virtual cyber attacks on their own networks to identify unknown vulnerabilities and to aid in the development of more advanced security features.  In addition, corporations must make cyber security, an integral part of their day-to-day business to facilitate and advance new ways of protecting themselves against attacks. 

Benefits of Auto Attendant

Many companies, both large and small, are taking advantage of the features offered by an auto attendant.  An auto attendant is a program that allows callers to be automatically transferred to an extension or department without the use of an operator.  Most auto attendants (AA) will offer a simple menu system that directs the caller on where to go and how to get there.  

One example of this is when you call a business and are greeted with options such as "for sales, press 1, for service, press 2, for human resources, press 3", etc.  Most AA's also give the caller the option of reaching a live operator at anytime during the call (often by selecting 0).  Auto attendants also have the ability to give the caller a company directory to search.  Typically the caller can search by first or last name, or enter in the first few digits of the name of the person they are trying to reach by using the keypad. 

Often the auto attendant is included in the business's phone system such as a PBX, but can sometimes be used without such a service.  Auto attendants can also route calls to mobile phones, VoIP virtual phones or other locations using traditional land-line phones.  This feature can prove to be both a time and money saver to the companies that employ it for several reasons.  One reason a business may use this program is to cut back on staff and having to provide an operator or receptionists to field calls at all times.  This would help free up employees to perform other tasks as well as cut down on payroll.  Another reason to use AA is to direct calls more efficiently and reduce confusion or misdirected calls.

Auto attendant may generally offer routing steps that include the following:

  • Transfer to Extension
  • Go to a Sub Menu
  • Transfer to Voicemail
  • Play Message (including hours of operation, location, etc.)
  • Repeat Choices  
  • Timeout (what to do when the caller selects nothing)
  • Default or General Mailbox / Voicemail

Along with the selections listed above, most AA's will have options to allow for time of day routing for after hours, weekends and holidays.  There is also a typical greeting and routing steps that take place during normal work days and business hours which can be changed for special occasions and situations.

Auto attendant is a feature many business's take advantage of in order to save time and money.  If this sounds like a program that may be a fit for your company and you would like to learn more, please contact us on the web at www.bcs-ip.com or by phone at 512-257-1433.


Cyber Security Issues (Part 4)

Progressively, more companies will have to rethink their philosophy to address cyber threats.  Rather than starting with technological susceptibility, they should first protect the most critical business resources, such as, customer credit card information.  Due to recent public exposure of cyber security risks, many institutions have implemented programs to classify business data.  Therefore, they can focus cyber security efforts and strategies on their most critical information assets.  Corporations have begun to assess their cyber risk, clarifying expectations with vendors, and enhancing relationships with key business associates.  Some companies have made cyber security a central part of the customer service plan, instituting a constant exchange of ideas on the right balance between, amassing enough information to confirm identity; without compelling customers to spend too much time setting up or signing on to their online accounts.  For these companies, cyber security could represent a business opportunity, as they create nonstop customer experiences that are both convenient and secure.

Components of Unified Communications

Unified communications (UC) encompasses many different features and is made up of several components.  UC is the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, data sharing, call control and speech recognition.  It is not a single product or feature, but rather a set of products that provides a consistent unified user interface and experience across multiple devices and media types.

With UC, multiple modes of communications are seamlessly integrated.  These collection of products and features include:

*Call control - This refers to software within a telephone switch that supplies its central function.  It controls functions such as "call waiting", "call forward on busy" and "do not disturb". 

*Presence - This is a status indicator that conveys ability and willingness of a potential communications partner or user to communicate.  Various options for this feature include "available", "at desk", "on call", "offline" and "do not disturb".
 
*Instant messaging - Also known as IM, it is a form of communication over the Internet that offers ability to chat in real time via text-based messages from sender to receiver.
 
*Unified messaging - Often referred to as UM, it is the integration of different electronic messaging and communications media such as email, SMS, Fax, voicemail and video messaging.

*Speech - Speech recognition is the translation of spoken words into text.  It includes voice user interfaces such as voice dialing, call routing, domotic appliance control, search, simple data entry and speech-to-text-processing.
 
*Conferencing - Conferencing can include video and telephone and allows multiple parties to communicate simultaneously from different locations via two-way video or audio transmissions.

As you can see, UC is made up of various features and can be very beneficial to businesses that seek to communicated in multiple ways.  To find out more about UC and if its right for your company, contact Business Communication Solutions at 512-257-1433 or on the web at www.bcs-ip.com.

Unified Communication or Unified Messaging?

Unified Communication and Unified Messaging has been a buzz word in Telecom for sometime now.  Regardless how long it's been around, there are lots of miscommunication between manufacturers, vendors, dealers, and end user.  Some people refer to voicemail to email as Unified Communication or Unified Messaging.  Unified Communication to us here at BCS is the integration of phone, voicemail, email, instant message, fax, and other forms of communication media into one.  It can be just phone, voicemail, and email.  Unified Messaging in our terms is the integration of voicemail and email.  With true Unified Messaging, your voicemail on your phones and voicemail on your email should be in sync.  Example:  When I deleted the voicemail from my phone, it should be automatically deleted from my email.  When I deleted the voicemail from my email, it should automatically be deleted from my phone.  There are many options here.  When I get a voicemail, do I want it to reside on my phone only?  Do I want it to reside on my phone and send me and email?  Do I want it to send me and email and automatically remove from my phone?  Do I want the phone and email to be in sync?  All have pros and cons.  You must weigh out your options then make a decision.  I will go over pros and cons of these options here.

I want my voicemail to reside on my phone only.  I do not want voicemail to email.
Pros - Simple management.  No need to worry about email!
Cons - If you are away from your office, how do you know you have voicemail? (I'm assuming you have a smart phone that can receive email). 

I want my voicemail to reside on my phone and send me and email.
Pros - You have access to your voicemail with a phone or a computer.
Cons - You have to deleted every message twice, 1 from your phone, 2 from your email.

I want my voicemail to be sent to may email only and never on my phone.
Pros - You don't have to worry about checking your voicemail, only check your email.
Cons - If your email go down, you get no voicemail.  What if your computer don't work?

I want my voicemail and email to be in sync.
Pros - You get voicemail on both phone and email.
Cons - It typically cost more.

As you can see, they all have Pros and Cons.  As with anything else in IT, everything has a cost, whether its time, money, memory, processing power, speed, functionality, reliability, etc, etc. 

If you would like futher assistance, feel free to give us a call at 512.257.1433.  We would be more than open to a brief conversation. 

Router

A router is hardware device or software program that is designed to manage the paths along which information packets are forwarded within a network. Routers are necessary for communication between computers on your personal network and the Internet. A router enables data communication between the computers on any given network and others that are on the Internet. The router is designed to direct or route data packets to their destination, which is where the term "router" is derived. Routers link the numerous computer network  that make up the Internet, and are responsible for determining the destination to which each data packet is forwarded to, as well as the best possible route it should take to get to that destination.

T-Carrier Flavors

T-carrier was introduced to telecom in the 1970's.  The basic unit of the T-carrier is call DS0.  From the T-carrier or DSO evolves quite a bit of flavors.  I personally do not have the knowledge to go into details with every flavors or variations.  T-carrier in simple term is basically data with the equivalent speed of 1 analog line or POTS (Plain-Old-Telephone-Service).  If you have a home phone from ATT, you most likely have a POTS line.  So there you have it, the fundamental of T-carrier which is 64 kbps.  Combine 24 channels together (this process is call channel bonding or aggregation), you get the very popular T1 that we hear all the buzz about for the last I'm guessing 20 years.  T1 is is popular here in the US.  We have an European or Asian equivalent of a T1 which is the E1 (European).  Their E1 has 32 channel vs our 24 channels.  Yes, that's basically 25% faster.  Ok, let's get back on subject with T1.  T1 is also known as DS1.  T2 aka DS2 is the result of 4 T1 bonded together with speed of approximately 6.312 Mbit/s.  T3 aka DS3 is the result of 7 DS2 bonded together for the resulting speed of 44.736 Mbit/s.  If you add 4 T1 together you get 6.176 instead of 6.312.  That's because of the way they are bonded together.  For the purpose of this blog, I'm not going into that much details.  Here is a water down version:
T1 = 1.544 Mbps
T2 = 6.312 Mbps
T3 = 44.736 Mbps
E1 = 2.048 Mbps
E2 = 8.448 Mbps
E3 = 34.368 Mbps - Yes our T3 is faster, I'm not getting into this detail on this blog neither.
Now that we have the basic speed down, let's talk about encoding.  Why do we need encoding?  Encoding is needed in order to maintain synchonization between the transmitter and receiver.  It's kind of like how we use time to schedule an appointment.  If your watch is off by 10 minutes, you may be 10 minutes late or early.  With the correct clocking and synchonization or encoding in place,  you can assure a more quality data or voice transmission.  Encoding is also use for a better error detection system too as well. There are two major encoding that we use in Telecommunications.  AMI and B8ZS.  AMI which stands for alternate mark inversion is the first generation PCM networks.  It is still being use today with older multiplexing equipment.  B8ZS is the more commonly encoding use today. B8ZS (Binary Eight Zero Substitution) in a nutshell is an improved version of AMI. 
Now that we have a little bit more understanding of the digital T-carrier world.  Let's talk about real live configurations. T1 has 24 channels.  Those 24 channels can be customize to meet a customer needs.  If you need 6 analog line then you will have 1152 kbps available for internet.  If you use 12 analog line you will have 768 kbps left for internet.  Each voice line can be terminated as a True T1 (digital) or it can be converted to analog or pots line using a channel bank.  Your T1 can also be configure as loop start line, fax line, modem line, credit card line, opx line (off premise line), analog did line (direct inward dial), ground start line, etc.  You have the options to convert your T1 to a PRI as well.  T1 can also be configured as Point-to-Point, MPLS, Frame Relay, VOIP.  It can also be use to deliver Sip Trunks with guarantee QoS (Quality of Service).  All these options can be setup depending on what your channel bank or what your service provider can support. 
There you have it, the reason why T1 are so popular.  It comes in so many flavors.